Online Shop - Delivery and Returns

Delivery

We aim to despatch all physical goods within 7 days of the order. Items will be sent by Royal Mail or other courier to the delivery address at the time of purchase.

Deliveries are only made within the UK.

Returns

We hope the product you have purchased from The Smart Training Group will meet your expectations and requirements. If not we hope the following will help.

Item damaged in transit or incorrect goods dispatched

If the item was damaged in transit or the wrong goods were sent to you please contact us on info@smarttraining.co.uk stating the items purchased, the damage incurred and your full contact details. We will then advise how the item should be returned and we will pay the costs of postage to return the product.

Please do not return goods to us without contacting us first.

Please note you must notify us within 14 days of the receipt of the damaged or incorrect goods after which time we cannot accept returns.

Defective items

If you purchase any item that becomes defective within 30 days of purchase please contact us on info@smarttraining.co.uk setting out the problems that have occurred. We will then contact you to advise how the defect can be remedied or the item returned.

Distance selling regulations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase for any item you have purchased from The Smart Training Group within 7 days of the date of delivery.

The following restrictions apply:

1. This does not apply to any items bought on disc (e.g. DVD, manual on CD) once the seal has been broken it cannot be returned
2. Books – we can only accept a return of a book if the condition is ‘as new’ and in an unused condition.
3. This does not apply to any products bought on a download basis such as an online course

However if you are not entirely satisfied with any item you have purchased from The Smart Training Group please contact us and we will be pleased to address your concerns.

Statutory rights

This does not affect your statutory rights.

Liability

The Smart Training Group does not accept any risk, liability for any of the content contained in any of the products purchased from www.smarttraining.co.uk

The Smart Training Group

24 Carleton Road
Poynton
Cheshire
SK12 1TL
Contact: Phone 01625 858188 e-mail info@smarttraining.co.uk